WorkLife Hawaii is a division of Child and Family Service (CFS), a private, not for profit agency that has been providing counseling and social services to Hawaii's families since 1899. Formerly called Hawaii Employee Assistance Services, WorkLife Hawaii was the first employee assistance program (EAP) in the state of Hawaii and currently provides services on all Hawaiian Islands as well as Guam, Saipan, and the Mainland. WorkLife Hawaii is affiliated with a number of national and international providers of EAP services and is capable of providing services outside the state of Hawaii.

What is an EAP

An employee assistance program (EAP) is an employer-sponsored service that provides confidential counseling to employees and their family members. Nine out of ten employees report that personal life issues affect their job performance. EAPs help employees to address personal problems so that productivity can be restored. Studies have shown EAPs to be consistently cost effective, not only by restoring productivity, but by reducing the use of health benefits.

EAPS are good for Employees

  • Professional service is offered to all family members at no cost to the employee
  • Immediate assistance is offered to focus on finding solutions to problems

EAPS are good for Business

  • Reduces absenteeism
  • Saves on healthcare costs
  • Restores productivity

Employee assistance programs initially arose out of the business sector's need to address substance abuse in the workplace and have evolved over the years to become essential to businesses by providing a variety of employee and workplace services.

Generally the most frequently used service of an EAP is the counseling component. However, EAPs also provide other types of services to help a company maintain its productivity. EAPs can be an essential part of any business's response to change or crisis and can assist in providing organizational direction to individuals, teams and departments.

Our Customers

WorkLife Hawaii contracts with more than 130 private and public organizations throughout the state. Our customers represent both small and large business and include the following industries: government, telecommunications, airlines, hotel, financial, labor unions, construction, shipping, retail, and health care. One quarter of our customers has been under contract with WorkLife Hawaii for more than a decade, which attests to our longevity and reputation as a quality service provider in the community.

Our Services

WorkLife Hawaii proudly provides a continuum of EAP services; from consulting with a company on large scale organizational change to providing short-term counseling for employees and their families. WorkLife Hawaii offers the following services to our customers:

  • Employee Counseling
  • Management Consultation & Coaching
  • Customized Training for Managers & Employees
  • Crisis Management
  • Critical Incident Stress Management
  • Substance Abuse Professional Services
  • Conflict Resolution
  • Consultation for Organizational Change or Downsizing

Why choose WorkLife Hawaii?

  • We are the only Hawaii-based EAP that is accredited by the Council on Accreditation.
  • We have been providing excellent service since 1983 and have an outstanding reputation of quality employee assistance services.
  • We are staffed with experienced professional, certified or licensed counselors serving all the Hawaiian Islands. We also have a network of professionals available in the Pacific Islands and the continental United States.
  • We are Hawaii based and culturally responsive to the needs of the local community.
  • We are customer-oriented and focus on assisting our customers in being the most productive they can be.
  • We understand the impact of the local economic situation, the changing workforce and the demands placed upon businesses today.

Cost to Employers

Employee assistance programs generally charge a fee per employee. This can range from $20.00 to $60.00 per employee annually and is calculated according to the number of employees in the company and the types of EAP services desired. Small businesses or work groups may contract for any service on a fee for service basis by paying a small retainer fee and an hourly rate.